FREE
for PhotoRobot Service Plan members.
Open a ticket — your engineer reviews the case in writing, and if a video session genuinely helps, you receive a single-use voucher. Apply it during checkout below for a 100 % discount on any tier.
No ticket yet? Start there — most cases resolve faster in writing, and the engineer routes you to a call only when it genuinely speeds things up.
Book a support session
For customers without a service plan — pay by card at checkout.
For PWS members — apply your voucher for €0.
Either way: open a support ticket first so your engineer
can prep — the call goes straight to the fix.
Same engineers, same scope across all three tiers — what differs is the response window. Pick the urgency that matches your situation: faster = higher rate.
Install Splashtop SOS (EU)
A successful video support session requires Splashtop SOS (EU) installed on the PC running PhotoRobot Controls. At the start of each call, the user creates a 9-digit access code and shares it with the engineer — no persistent connection, no always-on listener.
Important: use the EU regional version — the US version cannot grant access to PhotoRobot engineers. Setup takes ~2 minutes, best done together with PhotoRobot Controls installation.
Coming back to PWS?
Service plans lapse — it happens. If you'd like to bring your fleet back under PWS coverage, expect two steps.
Talk to sales to scope the inspection and get the current quote.
Email sales@photorobot.comPhotoRobot engineers and specialists
The PhotoRobot team brings together engineers and specialists focused on delivering reliable automation solutions and high-level technical support worldwide.
We combine expertise in software, hardware, robotics, and system integration to ensure fast response times, clear diagnostics, and effective problem resolution — from first contact to advanced specialist intervention.