Need support?
Open a ticket. We classify it.
You book the fix.
Every case starts as a ticket. We review it, route it to the right engineer, and send you here to schedule and pay. PWS members never get this far — their tickets are handled directly.
Book a session
Pick urgency. Choose a slot.
01 · Your ticket
No ticket yet? Open one — our team classifies it and sends you a booking link. Already have a number? Enter it here.
✓ Linked from your classified ticket
02 · How fast do you need us
Same senior engineer either way — urgency only decides where you land in the queue.
available times.
Before your call
Install Splashtop SOS.
We do the rest.
One small app lets our engineer work directly on the machine running PhotoRobot Controls — the reach of an on-site visit, without the travel or the wait.
Prague + New York · remote, worldwide
Pick the EU build — the US one can’t grant access. Have it ready before the call so setup doesn’t eat into your paid time.
PhotoRobot Service Plan
The best support call is the one that
doesn’t watch the clock.
An hour here is an engineer who knows PhotoRobot software, hardware, robotics and integration — not a script reader.
With PWS, that expertise is on call and every booking is €0.
Support included, handled straight from the ticket. Need a session? You book a priority slot — still €0.
No plan? The full session runs live — same engineers, billed by the hour at your chosen urgency.
For PWS members, most tickets close on remote diagnostics alone — no call needed. When a live session genuinely helps, it’s included: just pick a priority slot, at any tier, including the fastest. Ad-hoc bookings run the full session live — billed by the hour.