PhotoRobot Ad-Hoc Support
One-Time · Paid Technical SupportOpen a ticket. We classify it.
You book the fix.
One-time, paid technical support for PhotoRobot systems whose PWS has lapsed. Every system ships under PWS — this is where we look after you once that coverage hasn't been renewed.
You open a ticket, we classify it and send you back here to book a session by urgency, which sets both your place in the queue and the hourly rate. Your engineer then works the case live, billed by the hour, until it's solved. Customers with active PWS are supported through the standard workflow instead — routine tickets resolved directly, without an hourly session. Renewing your PWS returns you to that standard workflow.
This is the paid Ad-Hoc Support portal — for booking one-time engineering time. If you're covered by an active PhotoRobot PWS agreement, your support is normally handled through your standard ticket workflow, and you don't need to schedule a paid session here.
How it works
Ticket first. Then the fix.
Every fix starts from a classified ticket. Open one in the portal — or drop your existing number in — and you're ready to book.
01 · Your ticket
No ticket yet?
Open one in the portal — we classify it and send you back here with a number.
Open ticket portal ↗Already have one?
Enter your ticket number (e.g. #1234567) and continue.
✓ Your ticket #0000
Thanks — now pick your urgency and a time slot below.
02 We classify & assign — routed to the right engineer.
03 Book & pay below — the call goes straight to the fix.
Book a session
Pick urgency. Choose a slot.
Choose your preferred service time for ticket #0000.
How fast do you need us
Same senior specialists whichever you choose — the people and the work are identical. Your urgency only sets how quickly your case enters the queue, not who handles it or how well.
Add your ticket number in step 01 above to load available times.
Before your call
Install Splashtop SOS.
We do the rest.
One small app lets our engineer work directly on the machine running PhotoRobot Controls — the reach of an on-site visit, without the travel or the wait.
Prague + New York · remote, worldwide
Pick the EU build — the US one can’t grant access. Have it ready before the call so setup doesn’t eat into your paid time.
PhotoRobot Service Plan
The best support call is the one that
doesn’t watch the clock.
An hour here is an engineer who knows PhotoRobot software, hardware, robotics and integration — not a script reader.
With PWS, that expertise is on call and every booking is €0.
Support included, handled straight from the ticket. Need a session? You book a priority slot — still €0.
No plan? The full session runs live — same engineers, billed by the hour at your chosen urgency.
For PWS members, most tickets close on remote diagnostics alone — no call needed. When a live session genuinely helps, it’s included: just pick a priority slot, at any tier, including the fastest. Ad-hoc bookings run the full session live — billed by the hour.
If your organisation needs technical assistance repeatedly, PWS usually works out to a significantly lower total support cost — and keeps routine support outside hourly billing. No pressure either way: the economics simply tend to favour it once support becomes recurring.